FREE SHIPPING
STORE POLICY
Shipping Methods
Masacciclothing.com delivers parcels all over the world via DHL Express. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. off---white.com will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of Off-White. All shipments are accompanied with an official invoice with the exact declared value of each item in euro. Sale and discounted items reflect discounted prices. Worth of goods will be publicly available on the package’s insert for tax reasons on all orders. Once orders are sent the cancellation of it or a change of delivery address will no longer be possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return or exchange within 14 days you (or someone you nominate, other than a carrier) received the goods.
Orders
Masacci Clothing has created and published the website Masacciclothing.com with the mission to offer a service exclusively for its own Clients. The products on sale on the website Masacciclothing.comare destined to the Final Customer. By “Final Customer” Masacciclothing.com intends person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at Masacciclothing.com. Therefore, Masacciclothing.comm requests Users who are not considered a “Final Customer” to refrain from attempting to establish business relations with off---white.com nor use accounts of third parties to forward purchase orders relative to the merchandise on sale. In regard to the commercial policy described above, off---white.com reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. Masacciclothing.com reserves the right to decline to process an order and/or offer services to anyone at any time. Masacciclothing.com reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. Masacciclothing.com reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.
Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Masacciclothing.com will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of Masacciclothing.com. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from off---white.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on Masacciclothing.com, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.
Available items
Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. If the payment method chosen is bank transfer, the order will be tendered to the carrier only after the payment is confirmed and validated on our bank account.
Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
Pre-orderable items
A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery,Masacciclothing.com will promptly inform and refund customers. Masacciclothing.com will not be held responsible for a delay in shipment caused by circumstances beyond the control of Masacci Clothing that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page.
In Pre-order purchases credit cards are debited at the moment the order is placed. Pre-order products that are purchased by bank transfer must be paid for within 48 hours of placing the order as stated in the bank transfer guidelines.
Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases:
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Available merchandise will be shipped with standard shipping methods
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Pre-orderable items will be shipped right after items are available in stock.
Shipping Cost
Shipping costs for each specific geographic area are calculated at checkout and listed below. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
Shipping costs for each specific geographic area are calculated at checkout and listed below. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.
Masacciclothing.com offers DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries, New Europe, Switzerland, Japan, South Korea, Hong Kong, Canada, China, Singapore, Australia, Malaysia, Taiwan, Thailand, Philippines, United Arab Emirates and the United States are included. Shipments to countries not listed below will be shipped DDU (Delivery Duties Unpaid) which means they may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by Masacciclothing.com
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ITALY
The prices shown on Masacciclothing.com when shipping to Italy include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
EUROPEAN UNION COUNTRIES
The prices shown on Masacciclothing.com when shipping to European Union Countries include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
Countries included: Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Luxembourg, Monaco, Portugal, San Marino, Spain, Sweden, The Netherlands, United Kingdom.
SWITZERLAND
The prices shown on Masacciclothing.com when shipping to Switzerland include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
JAPAN
The prices shown on Masacciclothing.comwhen shipping to Japan include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 30
HONG KONG
The prices shown on Masacciclothing.com when shipping to Hong Kong include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 30
SOUTH KOREA
The prices shown on Masacciclothing.com when shipping to South Korea include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 30
CANADA
The prices shown on Masacciclothing.com when shipping to Canada include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 35
RUSSIAN FEDERATION
Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Masacci.
Shipping costs: € 33
Please note that due to new regulations, delivery to certain postal codes within Russian Federation is restricted. In these cases, the client may be asked to provide an alternate address. If the client is unable to do so, it may result in the cancellation of the order.
CHINA
The prices shown on Masacciclothing.com when shipping to China include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
MACAO
The prices shown on Masacciclothing.com when shipping to Macao include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
AUSTRALIA
The prices shown on Masacciclothing.com when shipping to Australia include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
SINGAPORE
The prices shown on Masacciclothing.com when shipping to Singapore include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
UNITED STATES OF AMERICA
The prices shown on Masacciclothing.com when shipping to United States include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
To receive an import, the US Government's customs agency requires a Social Security Number (SSN) or a Non US Citizen Number - Customs Border Protection assigned number (CBP). The process to obtain a CBP assigned import number takes about 10 business days.
NEW EUROPE
Shipping costs: € 30
Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Masacci.
Countries included: Albania, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia
MALAYSIA
The prices shown on Masacciclothing.comm when shipping to Malaysia include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
TAIWAN
The prices shown on off---white.com when shipping to Taiwan include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 30
THAILAND
The prices shown on Masacciclothing.com when shipping to Thailand include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
PHILIPPINES
The prices shown on Masacciclothing.com when shipping to Philippines include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
INDONESIA
The prices shown on Masacciclothing.com when shipping to Indonesia include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
UNITED ARAB EMIRATES
The prices shown on Masacciclothing.com when shipping to United Arab Emirates include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: € 33
REST OF THE WORLD
Shipping costs: € 33
Items may be subject to custom fees, import fees and/or taxes, these are the sole responsibility of the client and will not be reimbursed by Masacci.
SHIPMENT TRACKING
When the order will be tendered to the courrier, customers receive an email from DHL providing the tracking number (AWB) related to the order. To monitor the status of your order, customers may visit DHL official website http://www.dhl.com/en.html and insert the given AWB number in the specific area “Track Your Shipment”.
SHIPMENT INSURANCE
From the moment of dispatch the package is fully insured with DHL against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team for support. We do not offer returns based on these accusations once the package has been signed for. The goods are your responsibility from the time we deliver them to the address you gave us. Any claim regarding damages, missing merchandise and/or delivery to the wrong address, must be received by Masacciclothing.com within 10 days from the order’s delivery date, otherwise the claim will not be accepted. If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the Client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the off—white.com commercial agreement, the package may risk being sent back to Italy at the Client’s expense including any import fees that may be assessed upon re-entry to Italy. These fees will be deducted from any eventual reimbursement.
DELIVERY
At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. Masacciclothing.com carefully seals parcels with a customized adhesive tape with the logo of Masacciclothing.com. In case the customer receives a parcel that has been opened by Customs or by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body. If the parcel appears damaged, or the adhesive tape not intact, customer is kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customers is kindly invited to open a claim with the local DHL office and promptly contact Masacciclothing.com. If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently Masacciclothing.com will not accept any related claim.
PLEASE NOTE Customer can choose to pick the parcel up c/o the closest DHL point without extra costs. Find the nearest https://locator.dhl.com/ServicePointLocator/m/index.jsp
FAILED DELIVERY
By placing an order, customers establish a commercial relationship with Masacciclothing.com and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Masacciclothing.com inU.S.A at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.
WARNING FOR SHIPMENTS TO THE RUSSIAN FEDERATION (RUSSIA)
Masacciclothing.com informs that it is not allowed to send jewelry and fashion jewelry to the Russian Federation.
Delivery Time
Msascciclothing.com processes orders in the U.S.A, from Monday to Friday. Msascciclothing.com processes orders the day after the order’s placement, or the next available working day. Orders placed from Friday to Sunday, or holiday will be processed the following business day. Msascciclothing.com ships all over the world via DHL Express. Msascciclothing.com cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to Msascciclothing.com's control.
Once shipped, arrival time of packages may vary from country to country.
Delivery for shipments addressed to:
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CA: approximately 1-2 working days (excluding the Italian Islands which may take 2-3 working days).
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U.S.A: approximately 2-3 working days.
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Rest of the world: approximately 4-5 working days.
Payment Methods
• Credit / Debit Cards
• PAYPAL
• Offline Payments